HOW WE PROTECT YOUR PRIVACY
We GovIndustry, LLC are dedicated to protecting your privacy and personal information. At GovIndustry, LLC all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected. We do not sell or give your personal information to 3rd parties.
CANCELLATIONS ORDERS
To cancel your order you must send an email to govindustry@gmail.com within 24 hours of when you first placed your order. If your order has been already processed we are not responsible for the shipping costs incurred.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
RETURN POLICY
In order to return an item, you must obtain a Return Number. Email us at govindustry@gmail.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.
We require the following information to process your return:
Note: Your return will not be processed if you do not provide ALL required information.
The Return number
Your full name and address
Phone number
Email address
Packing Slip
The original order confirmation number
The reason for returning the merchandise
Return address:
GovIndustry, LLC
Attn: Returns
1137 Goldsmith Road
Stone Mountain GA 30083
Any package that has not been received by govindustry@gmail.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, GovIndustry, LLC is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.
SHIPPING POLICY
All orders are shipped, on average, within 10-15 days from the time your order is placed. On average you should expect to receive your order within 30 days unless contract states otherwise.
